Casino 21.co.uk

Hi everyone, just wanted people's opinion on something that happened to me over the weekend.

On 14/03/2015 I made an account at 21.co.uk and played some online roulette. I didn't win, fair enough I thought. I went back online shortly after to have another go and found my account was locked. I contacted them about this via email, who told me it was because of an account that I had that was already excluded. On reflection I do recall having one a while ago (years) so okay I thought. Anyway here's the email..


Hi Lee,,As a self excluded player you will never be able to open an account on any of our sites. If you are able to pass the registration stage by manipulating your registration data your account will be deemed null and void.,The refund of deposits is purely at the discretion of senior managers and cannot be guaranteed as a matter of course. I emphasise that any winnings accrued by self excluded players are never returned to them.,Any further attempts to open an account by you will lead to disappointment and may prove very expensive indeed.,We have previously sent you a list of our sister sites to guide you. If you no longer have this list please request a further copy.,,

Kind regards,
Jeff,Fraud and Risk


My problem here is that although I lost (which I didn't have a problem with), if I had won - I wouldn't have been paid. In effect the email confirms that all of my bets are voided as an excluded player. I have a huge issue with this casino being able to keep my deposits of £670 if there was no way any winnings would have been honoured. How do others feel about this? Am I right to protest?

Source.

 

Looks like you need help. You got GA in UK?