Casino 32 red freegame options gone/horrible support

Hi all,

all my achievments and free spins options at immortal romance have disapeared and 32 red is not willing to do a damn thing about, forget about compenstating me for it

You have to read the mails, from bottom to top, sorry for my english

Hi there xxxxx,

Thanks for contacting 32Red.

If you would like to see how your spins played out you can view this in the playcheck facility of your account J

If you require anything else please do not hesitate to contact us and I look forward to hearing from you again soon.

Kind Regards,

Stephen
Player Experience Team

32Red





From: xxxxxx]
Sent: 17 October 2015 20:20
To: [email protected]
Subject: RE: Paytable and Achivments gone/Immortal Romance




For the last time, my paytable achivments from the flash casino, as well as the already unlocked freespin options have disapearred, i can no longer play sarah free games for example, and i could play them in the past, since i got free spins more than 20 times




From: [email protected]
To: xxxxx.com
Subject: RE: Paytable and Achivments gone/Immortal Romance
Date: Wed, 14 Oct 2015 17:31:56 +0000


Hi xxxxx,



The Paytable Achievements feature enables you to track your winnings status by highlighting symbol combinations that you have won.



Once you have won all combinations for a particular symbol, you are informed of this achievement, and the symbol is highlighted on the payout table.



Achievements are logged during the regular slot game and the Wild Desire bonus game.



Achievements are permanently highlighted on the payout table, even after you exit the game.



I will note that this has to be the exact same format of the casino that you previously entered from.



Looking into your account, I can see you player the Immortal Romance game on- Immortal Romance (Flash Client - Flash - Feature Slot - Immortal Romance) so click- http://www.32red.com/ then select the quick casino and load the game. Any progress made so far will only show here and as previously mentioned, we cannot change, amend or move these figures/achievements.



Below is an example of the pay table which is almost completed showing the difference between the types of win.







I hope this helps.




Kind Regards,

Phil

Player Experience Team Supervisor

32Red





From: xxxxx
Sent: 14 October 2015 17:36
To: [email protected]
Subject: RE: Paytable and Achivments gone/Immortal Romance




Hi, all my free game optinos on the immortal romance paytable are still missing




From: [email protected]
To: [email protected]
Subject: RE: Paytable and Achivments gone/Immortal Romance
Date: Tue, 6 Oct 2015 16:31:12 +0000


Hello there xxxx,



Thank you for your email. Hope you are well.



Upon reviewing your query, unfortunately we are unable to reinstall the free games and achievements you may have accrued during gameplay of Immortal Romance. Your achievements and free games should still show on the original platform that you were using to access the game previously. We are unable to transfer these across for you, or reinstall them, sorry for any disappointment there.



Any further queries do not hesitate to contact us.




Kind Regards,



Anna

Player Experience Team

32Red





From: [mailto:[email protected]]
Sent: 06 October 2015 15:29
To: [email protected]
Subject: Paytable and Achivments gone/Immortal Romance




Could you reinstall the free game options and achivments or at least compensate me for the their loss?

Source.