Casino 888casino complaint about their withdrawal policy and me losing money thanks to it

Dear forum, I have a huge issue with 888casino right now. I'll try to explain it all, I know it sounds ironic but it's kinda messed up.

I started playing blackjack with 500 euro and won my way up to 6025 euro. I decided it was more then enough and withdrawal all my winnings. Their withdrawal policy says after 3 days of withdrawing your winnings, it will get processed. In these 3 days you can cancel your withdrawal and deposit your winnings into your account.
It had been over 4 days and till my suprise my withdrawal still wasn't processed and I could still cancel it all. Well in the email I wrote to [email protected], I explain my case so I hope you will read this and I hope you understand my situation.


Dear Miss Woods,

Right now, thanks to you 888casino not holding your promises and not working the correct way as you describe in your withdrawal policy according the 3 day wait peroid on wire transfer withdrawals, I've lost all my winnings.

I started playing with 500 euro and made my way up to 6025 euro. I had decided it was enough and I wanted to withdrawal all my money that was on my balance.

I made the withdrawal early on October 1 2015 and according to your withdrawal policy it say's * = You may cancel your withdrawalduring the 3 day period before your withdrawal is processed.

888casino should have processed mine withdrawal on October 4 2015 outward, but it's been October 5 2015 right now and it still wasn't processed. That is longer then the 3 day cancel peroid you describe in your withdrawal policy.

With all the waiting and waiting for my 6025 euro withdrawal being proccessed and 888casino playing a nasty mind game with not processing mine withdrawal, and making it secure that after the 3 day peroid before my withdrawal is proccesed, I definitly get my withdrawal without being able to cancel the withdrawal, I have lost all my winnings when I didn't even wanted to cancel. I just wanted the withdrawal being proccessed and me not being able to cancel my withdrawal AFTER the 3 day peroid, so I would get mine payout.

I thought maybe my withdrawal was bugged. But I was able to cancel my withdrawal, while my withdrawal was not being proccesed after 4 days, when it say's in your withdrawal policy you may cancel your withdrawal during the 3 day peroid before your withdrawal is proccesed. That means my withdrawl should have been proccesed on October 4 2015, and me not being able to cancel my withdrawal AFTER October 4 2015.
After still being able to cancel my withdrawal after 4 days, I won up to 6725 and lost it all.


What I am trying to say is, 888casino did not handle the withdrawal policy, what made me lose me all my withdrawal money. It say's you guys handle a 3 DAYS waiting peroid for processing and another 4-7 BUSINESS DAYS after proccessing peroid. That mean's if I make a withdrawl on October 1 2015, It should been proccessed at October 4 2015.


I am asking for a immediatly refund of mine 6025 euro withdrawal and it immediatly being proccessed and receiving it as soon as possible , since you guys let me wait more then what you describe in your withdrawal policy, or I will have to seek legal and let a lawyer take a look at my case in form with 888casino not holding their words to their own withdrawal policy.

I hope to hear more from you soon regarding this.

Yours sincerely,

Eren



I know it sounds ironic but with people like me winning alot of money on their site, they should have been more professional in processing the withdrawals and being fair to their players since you can pretty much reverse your winnings in these 3 days, but in my case it had been over more then 4 days. Also they should be working the way they describe in their withdrawal policy.


I hope anyone on this forum can give me advice about this.

~ Eren

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