Casino Aggravating Complaint Response..

I was playing some MG roulette tonight at an accredited casino...

Fancied some bigger bets as I had built a balance up, click spin, endless spin. Error. Refresh. Money gone. No result visible. Cleared cookies and all that.

Tried a second time... Same thing..

Extreme annoyance.

My complaint to them:

Hi

This evening I made some specifically big premier roulette bets as I was feeling adventurous, and am so frustrated, as I only made a few of them and each time, the premier roulette wheel just span round.. and round.. and round... for ages, so I had to refresh, money gone, no mention of result.This is so frustrating as the ball drop is all the fun!.

Their response:

Thank you for contacting us.

I can see that you have made 17 bets today to game Premier Roulette and you have received 2 wins.
You can see this if you go to your profile -> "Game History".
I advise you to try these following error steps:
- Log out from your xxx account
- Clear your browsers cache and cookies
- Restart the whole browser
- Try other browsers/devices
If the game still doesn't work properly, please contact us again.
Our support is available 24/7.



Source.