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Casino Casino Complaint Rival Casinos immediately "flag" accounts after signup and refuses to honor...

Discussion in 'Casino Forum' started by winbig, Jul 13, 2015.

  1. winbig

    winbig Guest

    Here's the transcript:

    (Pretty pathetic for a 60x WR 1x max cashout $50 NDB, if you ask me...) I wanted to get a feel for their casino.

    Maybe the on board rep can contact me to resolve this issue, or at least give me an explanation, in private? I simply wanted to post this here, so it's publicly known what people may expect to happen from them upon signup.

    Quote:
    Connected
    Requesting support.
    Me : Hello?
    Eric L. has entered the chat.
    Eric L. : Hello, how can I help you?
    Me : Hello, I signed up through one of your affiliates, whom was offering a free 50 no deposit bonus.....I don't see that available to me from within the cashier
    Me : can you help?
    Me : The originating URL is: <snip>
    Eric L. : Unfortunately, the casinos security system has flagged your account and you are not eligible for promotions. You may still play for Fun or for Real without promotions. We are sorry however as stated in our terms and conditions, the casino reserves the right to deny promotions. You can still play at the casino and cash out winnings, however you will not be able to claim a bonus at this time. Continuous play can result in a further review of your account to switch your status back to eligible.
    Me : And just what "flag" did creating a new account cause?
    Me : This is my one and only account
    A few minutes go by....

    Me : Still with me?

    Another couple minutes of waiting....how rude.

    Me : Helloooooo......
    Me : I would just like an explanation, that's all.

    And yet another couple...

    Eric L. : We are sorry however as stated in our terms and conditions, the casino reserves the right to deny promotions.
    Eric L. : You can still play at the casino and cash out winnings, however you will not be able to claim a bonus at this time. Continuous play can result in a further review of your account to switch your status back to eligible.
    Me : I doubt I was flagged for any reason. You guys just don't want to honor this promotion.
    Me : You won't see one red cent from me. Good day
    PS: Changed title of thread to include ALL Rival casinos - read my reply below.....

    Source.
     

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