Casino Casino Complaint Self exclude winnings/ every matrix / jetbull

Hello, I'm after some assistance please. I self excluded from a site earlier this year after loosing some money. It was casino cruise. I then registered on a new site on Friday called jetbull casino, I had no idea they wee linked. I was down by £1400 but managed to pull things around and walked with £3300. I "took a break" for 7 days so my withdrawal would process and had the usual email about id requirements requested. I sent them to the casino, then I had a random email from every matrix saying that I self excluded with last year and they were part of the new casino and in the terms I forfeit winnings etc. I'm completely shocked by this. I've never used self exclude as a reason to get money back from a casino, I play , if I win, I win, if I lose, I lose. I'm shocked this wasn't picked up when I registered, deposited money ( same bank card) or registered email. I've not try to cheat anyone but feel I have been really harshly treated. Jetbull is UK regulated, does anyone know of any regulations that might help me with my case. At a very minimum I expect my £1400 back as I was effectively playing without any chance to win. Thanks, Ian

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Shocking, I cannot believe they could do this? You excluded yourself from a single casino and now corporate is claiming you excluded yourself from all locations and the place was newly acquired after your exclusion. I think you should not only get your wagering money back but the price of the whole trip, and some extra for misleading advertising they should have told you before you finalized your trip that any wagering would be null and void. They should have never taken your money to gamble and disclosed and made you fully aware before you booked your vacation with intention of gambling. That's like changing the terms of a sales contract after the sale in my opinion. I am glad you got a lawyer on this!