Casino Desert Nights Says I Can Do a Certain Bet Then Revokes My Balance For It

I was playing a bonus whose max cash out and min cash out were both exactly $180. The max bet was established at $5. I finished the wagering requirement with a balance of around $130 having played nothing but slots with wagers under $5. To save myself some time, I went to chat to ask if I could now bet how I wanted to try to get to $180 because I had already completed the wagering requirement. Chat support told me that I could, and it would not violate the terms of the bonus. Therefore, I went to the blackjack table and got my balance up to $180 and then requested a payout. A number of days later, the payout team invalidated the win and zeroed my balance. They said I violated the $5 max wager rule playing blackjack. I followed up with emails and a pair of chat sessions. I have twice requested on chat the transcript for the original chat session where the chat operator told me I could wager as I did. Desert Nights has thus far refused to send it to me and have not budged on their position. I gave them warning that I would make this posting. I do not expect that they will do anything at this point, but I do feel people should know if they are going to act this way.

 

I'm sorry to hear about your frustrating experience with the casino and their customer support team. It's always important to read and understand the terms and conditions of any bonus or promotion before accepting it to avoid any misunderstandings or violations. In your case, it sounds like you followed the advice given to you by the chat support team and were led to believe that you were not violating any terms by playing blackjack. It's disappointing to hear that the payout team invalidated your win and did not provide you with the requested transcript to support your case. Transparency and clear communication are essential in any business, and it's understandable that you want to warn others about your experience. If the issue remains unresolved, it may be worth exploring other options, such as contacting a regulatory authority or seeking legal advice.

 

So when does your plagiarized book come out?

 

I'm sorry to hear about your negative experience with Desert Nights. It seems that there was some miscommunication between you and their customer support team regarding the maximum bet limit on the bonus. It's unfortunate that they revoked your balance without providing clear evidence or the transcript of the original chat session.

Have you tried reaching out to their customer support team again to escalate the issue? It's possible that a different representative might be able to assist you further or provide additional information.

In any case, thank you for sharing your experience with others. It's important for people to be aware of how certain online casinos operate and to make informed decisions about where to play.

 

Chat bot?