Casino Issues at ThisIsVegas / Paradise 8: $80,150 Revoked

This posting is not entertainment. It is for people who have a capital investment in www.thisisvegas.com ("TIV") and its skins Paradise 8 ( Paradise8 ), Cocoa Casino, and Davinci's Gold. To avoid bloat, I make multiple footnotes referencing files attached at the bottom of this post.

By late January of 2023, I had a combined balance of $140,000+ at TIV and Paradise 8. The sites are clones of each other, and I dealt with the same people. Thus, I will use "TIV" to refer to both. After months of extensive play on TIV's raffles and tournaments, I had VIP status. However, I had also become deeply suspicious of TIV's tournaments (1) which I document fully in a file attached at the bottom. Since it would reflect on credibility, I consider this issue to intersect with other parts of my posting. Originally, I chose not to disclose my suspicions to TIV fearing I'd be classified as a player of lesser value and my payouts inhibited.

At this point, I was receiving payouts at a reasonable rate, albeit briefly. No longer trusting TIV, I sharply cut my action and my VIP status and payout frequency diminished. I've no issue that my VIP status was phased out, but the diminishing payout frequency started to violate TIV's own stated T&C (2) and became unacceptable at any status. I've attached a complete accounting of TIV's payouts as well as my deposits (3). In response to receiving no payments between 8/2/2023 and 9/15/2023 (and other lapses/issues), I issued a complaint at another site. In response to warnings that I would do so, TIV warned that, if I followed through, they would revoke money from my account relating to unspecified prizes and bonuses. I saw this threat as another reason to complain. TIV went on to revoke $80,150.

Prizes Revoked:
$75,000 (Tournament Prize - 3rd Place) - 01/26/2023
$1,600 ("Cash Back" Deposit Bonus) - 04/05/2023
$700 (Raffle Prize) - 04/06/2023
$1,600 ("Cash Back" Deposit Bonus) - 05/24/2023
$1,250 (Raffle Prize) - 05/25/2023

TIV cited rule 6.5 (4). I considered this invalid for multiple reasons. An abridged argument is below. For supplemental, see (5).

-Scattered within emails advertising tournaments, prizes had been labeled "real cash", prize tables had been denominated as "USD", and there was a statement "The rules are straightforward. The player with the most points during the tournament will take the 1st prize of $150,000". All emails advertising tournaments/raffles broke down the prize pools yet referenced no T&C or anything representing the prizes as other than cash. More importantly, support had confirmed prizes to me as cash multiple times.

-TIV revoked two $1600 "cash back" deposit bonuses which should already have been zeroed out and removed from the picture. The $1250 and $700 raffle prizes I won, even if they were to be considered "cash back", should also have been zeroed out according to rules dictated to me on 4/4/2023.

-If there were "cash back" bonuses on my account in the manner TIV claims, they should have been removed from my account with the first following payout request. This should have included a $75,000 deduction back in January. The only precedent, a $19,000 non-cashable "cash back" deposit bonus, was removed automatically at the first following payout on 1/8/2023. TIV later claimed they were being generous allowing me to request payouts without immediate deductions. If this were true, why hide their generosity and wait months to point out this was even the case? I had indicated multiple times I considered my balance "cash". Consider alternate explanations:

1. The $80,150 was not originally deducted because it was cash.

2. TIV deliberately sidestepped their own T&C regarding the removal of "cash back" to keep me playing under would be false pretenses, i.e. that their tournament/raffle prizes were cash. This would greatly exaggerate their perceived value. For example, a $150,000 cash back bonus worth maybe $50,000 real money would appear to be worth $150,000 (8).

-Revoking prizes in response to a player initiating a complaint is unjustified. At a minimum, that $80,150 could have been used to wager and win cash.

-The clause within rule 6.5 stating "Players who have a pending withdrawal or balance of over 100 $/€/£/ do not qualify to receive Tournament prizes or to receive cash from a Raffle" has been contradicted in both word and action, both with respect to balance and pending withdrawals, multiple times by TIV. On an intuitive level, this rule makes no sense. It would imply that if you have a $0 balance you could collect a $150,000 prize but, if you would have a $101 balance, you would instead collect nothing. Thus, any player reading rule 6.5 would go to support for the definitive version of the rules as this rule was obviously in error.

-TIV has thus far failed to prove that rule 6.5 existed back in January when I won the $75,000 tournament prize or later on when the remaining $6,150 was accrued. TIV's first reference to rule 6.5 is on 7/19/2023. I realize this does not constitute evidence and I certainly will not exclude the possibility that it did exist, but I do not remember reading any such rule as rule 6.5 back in January and I know enough to read the T&C.



As for the complaint itself, as it was of an extensive length (as would be a proper appraisal), it has been compartmented to an attached file (6) along with comments.

Minor Points: See (9)


(1) regarding tournaments in pt1_tourneys.txt below:
(2) through (9) in pts2_to_9.txt below:

 

I tried to post dispassionately, prioritizing decorum and credibility. That has failed. Nobody has read my attachments, and the hit count is poor. Do I need to get punchy? "TIV fabricates tournament scores!" or the like? I realize few people have any investment in this casino group and this is a long post, but it would almost be nicer to hear somebody argue I'm wrong than to hear nothing at all.

 

Hello Everyone,


We've had extensive discussions about whether to continue providing a platform to an individual who seemingly makes a "respectable" income through bullying, manipulation and now, evidently, outright lies.

The "customer" in question has long been endeavoring to construct a personal narrative, in denial of the simple fact that he neglected to read the Terms & Conditions of the site where he chose to create an account. This is the same site that has paid him a significant amount of money, adhering to the Terms & Conditions which we respect and will continue to uphold.

In his attempts to skew reality, it has become apparent that this individual has a history across various forums. His modus operandi: aggressively confronting customer service representatives, attempting to fabricate a false narrative, and discrediting others in these forums, all in hopes of coercing financial concessions and silencing.

Unfortunately, this person has targeted the wrong group. Each post made in any forum will be met with a firm response, and should this behavior persist, our reactions will escalate in severity, to the point where he may no longer be welcome anywhere (which we recommend to all).

We believe in substantiating our claims. Attached for our esteemed community is the link to the customer's previous complaint (about a month ago). Despite his persistent efforts over many days, the case was closed due to a lack of sufficient evidence.

Since links are not allowed, we highly recommend visiting Casino Guru's website (where the customer's complaint was rejected) to see the customer's claims and sheer lies being debunked right after the other. We, unlike the customer, provide proof.

Happy reading, and thank you for the opportunity to share this warning about the individual in question.



Best regards,

The TIV Team

 

A direct link to the previous complaint at Casino Guru had already been attached ( pts2_to_9.txt ). I have no problem with people looking it up, and my position regarding that complaint has already been detailed in point 6. If links are not allowed, I apologize. I was not aware.

The arguments for my positions are detailed and extensive. I have plenty of documentation available upon request. As for the claims in TIV's response, I will engage in responding to specific evidence if and when they present it. Broadly though, TIV is making some pretty bold claims here that are simply not true. I have other things to do than to chase their narratives when I have already written so much on this particular subject.

 

Now that I have a bit of free time, I thought I should expand my response. On the one hand, TIV suggests I systematically make an income through bullying, manipulation and lies. They claim I do this by aggressively confronting customer reps in an attempt to fabricate a false narrative to coerce financial concessions by otherwise discrediting others in these forums. At the same time, they claim I did not read their T&C. Is that a consistent profile? Forums are moderated to prevent people from doing what TIV is suggesting. Other gambling establishments and players would respond publicly. Intentionally violating T&C because you had supposedly tricked customer reps would not be a winning career strategy. More than two weeks ago, I challenged TIV to present specific evidence. So far, they have presented nothing. I stand to lose more than $70,000 in net here due to unpaid winnings alone. Yet, I am the one supposedly employing professional bullying tactics.

If you want a good barometer of TIV, just scrutinize their previous response. They say they believe in substantiating their claims but do anything but. Even in the complaint at Casino Guru, TIV ceased public comment halfway through. Trust me, take TIV's advice and go to Casino Guru's website. As of 12/6/2023, there are 30 separate complaints against them that you can read at this site alone. You can also read the 49 "user reviews". Their net feedback rating is listed as "Terrible". The site has four comments tagged to TIV, "Unfair maximum win rule based on the total amount of deposits", "Casino may confiscate money from dormant accounts", "Very low withdrawal limit", and "We could not verify the validity of this casino's license". Now I realize that escalating points like these may seem like bullying, but bear in mind that I opted not to point this out before, and it is TIV that brought this up. The way it looks to me, TIV is trying to kick up dust in the hopes the average reader won't do the work to really engage the situation. They don't bring up specifics because specifics are not in their favor.

Since barely anyone is reading my attachments, I feel I should emphasize a few of the most important points that are going mostly unread. When the moderator ended my complaint at Casino Guru, I had not yet had time to compile the majority of my evidence. This includes all of my evidence to substantiate my claim that TIV was fabricating tournament scores. Even so, the moderator made it very clear to me he did not appreciate the scale of what I did present, which he considered excessive. Multi-faceted complaints of this scale were not meant for free complaint services. This is especially true when the assessment of the casino in question was already so clearly established by the website. I was reprimanded by the moderator for not doing better research of the casino in advance.

Other people are at risk. TIV is still running regular tournaments advertising prize pools of $750,000 and $1,000,000. Granted, very few people are probably actually playing them. This is evidenced by the lack of interest in this post and by the fact that TIV is, you know, a "rather small casino". All the same, anyone still taking these tournaments literally could really get hurt given their advertised scale. Some reader engagement could help build some momentum to stop that from happening. Similar tournaments may extend beyond TIV. Other Rival casinos (like Candy Land) have advertised tournaments that are suspiciously similar. There should be a dialogue.

 

I have attached my complete argument that TIV fabricated tournament scores below. This version can be read and understood without any other context. Below that I have attached another file showing all my compiled leaderboards.

 

Amidst new threats by TIV, I have decided to add supplemental documentation even at the risk of bloat. First up are tournament scores in chronological order.

 

Tournament scores continued...

 

A little documentation to show TIV advertised a tournament as being a $1,000,000 prize pool and reported a prize pool of $500,000.

 

Now the 85 KB .txt file logging all chats with TIV support...

 

Now a few screenshots to support the claim that I had retained 161 emails worth of correspondence with TIV. That number is now greater.

 

Now a screenshot proving that TIV is still advertising tournaments with prize pools they claim to be $500,000 and beyond. This dates to 2/19/2024.

 

In response to a review of mine at Casino Freak, TIV has stated the following:

Dear community, We want to express our gratitude for the opportunity to address the matter and share some insights with you. Firstly, in response to the customer's expressed dissatisfaction regarding the engagement of his online posts, we find it peculiar that he chose not to acknowledge the only engagement received for his initial post on the Casino Guru platform. Instead, he references other posts where evidence was not presented. We have become accustomed to such manipulations, as they have been ongoing for over a year. At Casino Guru, each of the customer's claims, defamations, and suspicions has been systematically refuted with supporting evidence. Consequently, it was expected that the forum's management rejected the case upon review. For those interested in a more comprehensive understanding of the customer's character, all relevant information can be found on that forum. While we value constructive criticism and strive to enhance our services based on feedback, it is essential to emphasize that, after more than a year of extensive communication with the customer and numerous attempts to address concerns, we have chosen to strictly adhere to the terms and conditions agreed upon during the account creation process. Communication has been limited to matters solely related to the customer's ongoing withdrawals, due to issues such as continuous threats, falsehoods, and manipulations. Our patience has worn thin, and we now request that the customer promptly remove absolutely all posts containing unfounded suspicions and "hunches" that are tarnishing our reputation with baseless claims. Failure to comply will result in the escalation of this matter in accordance with Clause 11.10 of our terms and conditions, addressing the misuse of accounts. Potential consequences include account termination, winnings confiscation, and denial of services. We appreciate your attention to this matter. Best regards, This is Vegas Support


So, where to begin? TIV accuses me of not acknowledging my Casino Guru complaint. This is a tactic they have tried previously when they responded to my post in the casino complaints section at GamblingForums. This is easily dispelled by taking a look at that post. I made a lengthy rebuttal, and TIV made no response. There is a reason for this is. The facts are not in their favor. TIV's attacks are consistently of a generalized nature, and they habitually refrain from engaging specific points. TIV knows the average viewer, minimally engaged and minimally invested, will likely glance over things and not follow up. They know that if they go on the attack, it is usually enough to project that there are two sides to this story to someone who is not paying attention.

TIV claims evidence was not presented in my other posts. If you are a reader, why don't you go check yourself? Even though it was basically redundant and bloated an already long presentation, I recently posted up even more documentation just in case there was a shred of doubt. This includes screenshots proving every tournament score, an 85 KB .txt file documenting my chats with TIV (good, bad, and indifferent), and generalized screenshots of the thisIsVegas folder of my email as evidence that I did in fact retain 161 emails (that number is now greater) worth of correspondence with TIV. I have also posted proof that TIV is still advertising tournaments, the most recent one being a "$750,000" VIP tournament that they advertised on 2/19/2024.

I did mention that I had not received the amount of "engagement" that I had hoped for. While that is true, I think the overall response reinforces some important points. In the casino forum of SportsbookReview (SBR), I have thus far received 11,260 views. Most of those views are probably due to the way I framed the title: "Why I'm Suspicious This Casino Has Repeatedly Fabricated Tournament Scores". So how did the public react once they clicked on the post and saw that I was talking about a casino that they had never heard of? Well, so far, the post has gotten 0 replies. SBR allowed me about a page and a half of writing before I was forced to redirect to GamblingForums. On that site I got 3019 views and, guess what, 0 replies (outside TIV and myself). To avoid bloat, I had to put large portions of that post in supporting files which I attached. The number of clicks on those files are tracked: just one click outside of myself. What does this mean? Given that I have made such extensive allegations, allegations which should intersect the interests of all other players at the casino, one might be tempted to think almost nobody cares about this casino. Yet, it is not hyperbole when I say that TIV advertises literally the largest tournament and raffle prize pools out of all casinos on the internet that I am aware of, and I am aware of a lot of casinos. I have played such a huge number of casino tournaments over the years. I've played at essentially all the casinos which offered viable tournaments and have done well. From my perspective, TIV's tournament fraud is obvious. However, I believe it should be clear enough to more casual players were they to fully engage.

As they appear to be TIV's main defense, let's address Casino Guru (CG). This is a website I have lost some respect for. The way they handled my second complaint is emblematic why. If you'd take the time to go to their website, type my username "mcd6802" into the search bar, and then went to my complaints, you wouldn't need to look long to get the point I am making. I make two distinctly different complaints in a way that is obvious. However, most likely since CG did not want to deal with something as nonroutine and extensive as what I presented them (also conceivably because a different moderator was involved and the left hand just doesn't know what the right hand is doing), my 2nd complaint was rejected under the justification "Due to a temporary issue the system did not show your other complaint regarding the same issue. As it was previously rejected, I will be now forced to close this complaint as well." Read CG's own summary of the complaints. The second complaint was focused completely on allegations that TIV added fabricated scores to their tournament leaderboards. My first complaint was an amalgamation of (and this is not an exaggeration) about nine separate complaints (of varying magnitude) but did not intersect with my 2nd complaint. I made a formal appeal mentioning "In my original complaint, I made very clear reference to a part B which I had not even started or defined. This is that part B..." and "I intentionally delayed (that) part in my previous complaint because I knew it would take me a long time to compile and because, if affirmed, such a stain on TIV's reputation could jeopardize their solvency and ability to pay".

I made that appeal on 2/14/2024 and CG has thus far not had the courtesy to make a response of any kind (which is quite telling). I made a third complaint on 2/20/2024 on the completely new and separate issue that TIV is now threatening to revoke $31,608 from my balance simply for narrating what has happened. After following up multiple times, I continue to be ghosted. My third complaint seems to have vanished into the void, not showing in any category of rejected or unresolved complaints.

If CG would take the time to truly dissect the second complaint I put before them, the sheer scale of it, and not just the parts where I would have stood to have been cheated, but all the parts including the implausible calibration of scores below me, the implausible scores when I was ineligible to win prizes, of the clandestine manner in which the tournaments were administered, the implausible correlation of the 2nd place scores to the 1st place scores and 3rd to 2nd, and even the rather sloppy, haphazard, and even sometimes contradictory ways in which the results were reported, that this could reinform their entire perspective of my first complaint were they to revisit it, which was deeply hampered by the makeshift way I had to report it. I had such a mountain of correspondence and information to compile and sift through that I could not make a truly succinct presentation until after CG had my first complaint abruptly terminated.

Let's now address CG's handling of my initial complaint. Michal, the moderator, literally couldn't get the first detail right. He still lists the disputed amount as $39,598. In his final case summary, Michal makes other obvious errors and paints a distorted picture. His narrative had me complaining about TIV's "promotions" and payout "policies". He claimed I complained I was "being forced to participate in promotions rather than playing normally". At best, that would somehow imply that I was complaining about my VIP status being rescinded (I wasn't). He claimed I "threatened" to make the situation public if TIV did not improve their "payout rate" to the point I "demanded" even though I had not been paid anything in 6+ weeks (despite a big uptick in play). Michal makes nondescript references to "policies" and "established rules" as though TIV was the only party to address them. CG's pointing me to "the relevant gaming authority" should have been the funniest thing in that summary. CG even ceded to me that "the relevant gaming authority" was not very reputable. In their TIV review, CG states "Warning: Fake license. This casino has a fake license. This means that the casino pretends to have a license, but the license is not genuine...". More striking than the things Michal did mention were the things he did not. What was not included would truly amaze me, were I more impressionable. There are too many things to itemize.

Michal chastised me twice for the scale of my rebuttals. In my Gambling Forums post, I stated "I told the moderator my complaint was of a $120,000 scale and thus thoroughness trumped saving a moderator time. In retrospect, I regret that mindset. The conclusions reached by the moderator were generalized and seemed to me omissive, misfocused, and confused. I am not confident I had imparted a proper mastery of the situation. I suspect the moderator (a worker I am not paying) had a desire to extricate himself from the array of complaints and the back and forth from each party.

I have no interest in retracting that statement. IMHO, a lack of probity, patience, deduction, and transparency were all on display from Michal in that first complaint. The core of TIV's defense resting on CG is essentially equivalent to their defense resting on the first impression of literally one person, not an entire website. Michal indicated that he did seek some review by another person, probably under a framework he provided, and quite possibly cherry picked to be the things he thought relevant, but I sincerely doubt CG's ruling was the proper brainchild of multiple people. On the other hand, I have generated more than 14,000 views in my posts, properly presented, and even though the majority of readers were probably in the TLDR camp, no one else bothered to make a counterargument or deride the content. I am forced to conclude Michal's personal verdict would not likely be a majority opinion were enough people to fully engage. I made multiple follow up emails to Michal imploring him to even initially engage a multitude of points I had escalated. He chose not to and became hostile. As far as the actual moderation, it was very surface level. You would think that he thought I might not even have known about T&C or that I was not treating the situation in a legalistic manner.

The entire way Michal handled the case suggested to me some serious biases in the way he perceived things. Dare I assert that a reading of my complaint would find instances of Michal putting me in a defensive posture that likely would only have stemmed from a cynical perception of the players whose complaints he routinely handled. I could speculate that from dealing with complaints from unsophisticated players day after day, frequently about trivial, preventable issues stemming from ignorance and sloppiness, where players frequently don't actually know and read the T&C, that Michal has developed some subconscious biases against casual casino players (as opposed to operators and non-casuals). In this case, I wonder if he is even adept at distinguishing a casual from a non-casual. TIV would visually document some distorted narrative and Michal's tone would already be (and remain) accusatory despite the fact that I pretty extensively responded to all of TIV's assertions.

In an email, Michal tips his hand by making a rather infantilizing and reductive swipe at me for supposedly not doing my research on TIV before playing there. CG's assessment of TIV at the time was 3.2/10 and I half suspect Michal's assessment me of a player would have been informed largely by the fact that I had played at TIV to begin. Funny thing is, I did do my research on TIV before playing. One must contextualize all the information that was available at all forums when I signed up in mid-2022 to play their slot coupons. It was not great, but TIV's reputation has worsened substantially since then and supposedly I was dealing with new management. It was TIV that was proactive in soliciting me to play tournaments and establishing the parameters of play. Binding terms were negotiated. I was meticulous in getting written confirmation of all points, particularly for scenarios like this where a casino would later renege. Michal frequency ignored the terms negotiated as though they were below some legalistic standard. For some reason, Michal even allowed TIV to present "evidence" to him privately so I would never have a chance to see it. TIV went "dark" early in my first complaint when it had become clear I had been able to document a lot more than they anticipated. Inversely, CG has blocked out a number of screenshots I had provided as evidence (intended for public consumption) which are now labeled only as "Sensitive Attachment".

Despite the suspicions I have expressed about Michal, I will ultimately label all of it as "speculation" and nothing more. That speculation is so far below the standards I have set for my assertions against TIV. Defending yourself against the label of a "Casino Analyst & Complaint Specialist" is not easy.

I also want to point out that CG's binary classification of "rejected" on my first complaint is kind of ridiculous. I had seen CG's list of detractions of TIV in their review section prior to my first complaint. Resultant to my complaint, they added two more things to that list and down ticked TIV's rating. Almost comically, they latched onto "Unfair maximum win rule based on the total amount of deposits" even though I brought this point to their attention as something of a joke, thinking it would be completely redundant. In terms of what true consensus would be, remember that besides their 2.8/10 rating, user feedback on CG is listed is "terrible" and Casinomeister and other sites have documented multiple complaints TIV refused even to respond to.

On a random note, I first presented my second complaint to AskGamblers and they concluded the complaint was "beyond their competence" (pretty sad if you ask me) and, like CG, chose to punt me off to a licensing board. One would be wise to remember that these sites are for-profit businesses with an incentive towards volume and quick turnover.

As far as "unfounded suspicions and 'hunches' that are tarnishing our reputation with baseless claims", seriously, read my 2nd complaint at CG. They quote "hunches" for some reason even though it is a word no one has used, and as far as "unfounded", "baseless claims" decide for yourself. The version I presented to CG was actually rather streamlined compared to earlier versions because I had not forgotten the limited attention span of the first moderator. Even so, my second complaint was still extensive. My first complaint was probably one of the longest complaints CG has processed. Honestly, I'm not sure Michal even more than glanced at the 2nd half.

While TIV is on the subject of their clause 11.10, addressing the "misuse of accounts", let's take a closer look. Besides the usual nonsense of potentially voiding winnings if "an individual has not played in the Casino purely as an entertainment", technically speaking, TIV could void my balance "Should at any time the casino discover an active or past complaint/dispute/criticism on a public forum or blog or any other type of website." I kid you not, that is their wording taken in full context. This is a threat I am taking seriously, not because the charge is legitimate, but because I fully believe TIV is capable of acting on it. When TIV revoked the first $80,150 of my balance, it was immediately after I complained publicly. They made a token $1000 payout at that time to coincide the revoked money to a payout and claimed they had not removed that money on earlier payouts because they were making exceptions on my behalf out of a generous spirit. Apparently, they were being so generous they had neglected even to mention it for months.

There is another reason I suspect TIV might actually act on their threat to revoke my remaining $31,608. What's to stop them? Normally a casino would refrain from such a thing because they have a reputation to protect. However, look around the internet. TIV has no reputation left to protect. Viewed transactionally, $31,608 > loss in reputation. TIV knows I know this and thus their threat serves as a good intimidation tactic to potentially coerce me into self-censoring or as a way to inveigle me into making a response they will use to justify a confiscation, whether it is intrinsically justified or not. The lack of engagement in my complaints/posts is pretty solid proof, after all, that barely anyone is paying attention or cares.

All in all, TIV is essentially accusing me of slander. For some actual slander, let's dissect, between their responses to all my complaints and posts, things TIV has said about me:

-Basically, everything in their most recent posting.
-"I make a 'respectable' income through bullying, manipulation and now, evidently, outright lies."
-I "neglected to read the Terms & Conditions".
-I have "a history across various forums. His modus operandi: aggressively confronting customer service representatives, attempting to fabricate a false narrative, and discrediting others in these forums, all in hopes of coercing financial concessions and silencing."
-"We (TIV) highly recommend visiting Casino Guru's website (where the customer's complaint was rejected) to see the customer's claims and sheer lies being debunked right after the other. We, unlike the customer, provide proof."
-"At this point, it would be a good time to clear up the fact that despite the customer's claims and misleading info, for weeks we have sent payments within a timeframe of approximately 72 hours. Many of those times we have been accused of not doing so, which was then followed by a receipt." (This was a serious distortion of what I said.)
-I was "admitting that we did our absolute best at the given time to provide even larger payments than the ones he was receiving by that point. The customer had chosen to refuse for his personal reasons, whatever they may be." and "we did allow him to cash out $10,000 aside on a weekly basis, which was not taken advantage of at the time". (Wow. They are trying to claim I received fewer payouts because I opted not to request them. Just wow.)
-"customer's threats, slanders, and defamation looking to cause damage to our establishment". (During the first complaint.)
-"asking innocent chat agents the same question over and over again in order to manipulate them just to catch them by their tongues and documenting it has proven to be the tactic here on multiple occasions." (Ok. Sure. This is why I have posted the complete chat logs.)
-Who knows what else. TIV went "dark" halfway through the first complaint.

 

Brief update. Casino Guru finally responded to the appeal on my 2nd complaint after 22 days. They said the complaint would not be reopened and specified no reason why. As reminder, they rejected it to begin with under the absurd notion it was covered in my first complaint. They seem to be missing the irony of the title they themselves wrote up: "This is Vegas Casino - New major issue reported by a player." Emphasis on the word "New". My suspicion is that Casino Guru decided a long time ago they didn't want to do the work necessary to process the complaint and waited so long to reject it to make it seem like there had been some actual deliberation.

 

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