Casino Non-Bonus Complaint Royale24 Problem

Hi Guys,
I hope that can help me someone, here's my problem:
I registered at royale24.com and paid in small sums (100 or 200) total of 1300. Then I won over 5000 and had to withdraw 5000. My payment has been accepted and will be processed in 24 hours. I have further playmate and further paid then I get used 2000. Then I paid off in 1700. The rest playful. 400 paid back the next day and playful. Then I get an email with the following content:
Their overall contribution over € 1300 CC - credit card was not booked. Your request has been forwarded to the Risk Department.
More Informtaionen, please visit: xhttp://casino.royale24.com/de/zahlungsmethoden/einzahlen


Under this page the following can be found:
How do I deposit to my account?

Please download our software or press instant play to start immediately and open a real money account. After you log in with your user name and password, click bank in the lobby at the bottom left. Select deposit and click on your preferred deposit method.

Credit card informations!

The maximum amount of credit card deposit is limited to CHF / € 300 per day 24 hours without exception, all of the overpayments are not accepted and will be reversed. After sending the personal data as described in § 1.1.7.1 and § 3 3.1 exemptions for overpayment over CHF / € 300 by credit card will be issued by Royale24. All winnings that are generated through an overpayment will be removed from the account of the player without exception

But that is not in Conditions. And I was not, at any time, said that I can not pay more than 300. What can I and should I do? An e-mail asking for an explanation I sent yesterday. So far received no response.

Sincerely
Hape

Source.