Casino Payout Problems Casinoroom.com

Hello everyone,

i would like to share my experience with Casinoroom.com. Unfortunately i have not received a payout for 7700$. I still hope that everything will resolve however after receiving several contradicting informations from their staff i am concernced and alerted. I know that Casinoroom.com has a good reputation in general. I am trying to be as objective as possible. I will follow up on this thread if positive or negative changes occurr.

1. Between 11-13 October i requested the payout of a total of 7724$.
2. I was asked to verify my identity which i did. I received the confirmation for my ID Checks on the 15th October.
3. I continued to play a bit and requested several smaller payouts on 14, 15 and 19 October totalling 1700$.
4. I received the money from 14, 15 and 19 October quickly and everything went smooth.
5. I contacted the support to ask what happened with the 7724$ and to confirm that this money is on the way.
6. Three different people from the customer support told me three different versions of what is the matter:

- The first one told me that my money has not been processed yet and that they will reach out to the financial department within a few hours and get back to me within 24 hours. I never heard back from the financial department. I checked my spam.
- The second one told me that my money has been processed on the 15 October and that i should not worry. The money will for sure arrive and it will be most probably this week.
- The third one told me that he does not know what is the problem and that he cannot reach the financial department because it is a different department than the support department. (Needless to say i was not very happy with the support).

As mentioned previously i know sometimes errors happen with the marketers. I though the delay might be caused by my ID Check and the transaction therefore was not processed. However, i hope to soon have the money on my account. If so, i will update this thread accordingly.

Source.