Casino Slotsmillion - Members input regarding a weak/wrong worded term.

The highlighted area, what does it mean? Question maybe seem stupid but i need input from as many as possible.

Withdrawal limit apparently means "conversion" @ slotsmillion i´ve been told. Heres the story. I made a deposit...got deposit bonus and lost it. As a part of the promo you get 20 free spins the day after. I claimed them and won...got up to 419€, contacted the support and told them to shave off 19€ so i could withdraw the maximum of 400€.

The agent tells me that there is no max cashout, i could continue to play and win more. I asked him numerous times. I reversed and lost. The other day i asked chat again why it said 400€ withdrawal limit. He tells me that those are the rules..400€ is the maximum i can withdraw.

I was furious cause the first agent gave me wrong information...i played with a sum that already was as high as it could be.

Then after numerous mails to managers and so on, they say that there is NO max cashout...that withdrawal limit means "conversion" and that it was badly worded.

They say that dont have any max cashouts on real money.even if its on a special bonus/free spins promo. Which makes alot of their promos strange...their 100 spins promo says in the terms that "withdrawal limit" is 2000€. But still they say, if its real money there is no max cashout.

Still feels like they dont have a clue about this issue...i got 20€ with 35x wagering as a comp.

How could withdrawal limit mean something else on a specific bonus? Its all up there in the picture. How can a term be so badly worded that it fools one of the managers and 3 of the support guys? The majority of the people ive spoked with was on my side, and that i was right. In the end i was wrong (according to them).

How would you do?

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