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Sports Betting SportsBetting.ag Refusing to Pay Some Of My Tournament Wins

Discussion in 'Sports Betting Forum | Sportsbook Forum' started by Max Dewalt, Dec 30, 2020.

  1. Max Dewalt

    Max Dewalt New Member

    Joined:
    Dec 14, 2020
    Likes:
    0
    Location:
    Florida USA
    I regularly play in the cash buy-in blackjack and slots tournaments at both SportsBetting.ag and BetOnline. The tournaments are shared between the two sites and I routinely place in the money. The tournaments pay casino bonuses as prizes. The process by which they pay out those bonuses is not done automatically by a computer system. Instead it appears to be done manually by support within 48 hours of a tournament's finish. This process is severely prone to errors. Most people would probably be fine. However if you finish in lots of tournaments or finish in the same tournament on both a SportsBetting.ag and BetOnline account or win multiple bonuses of the exact same amount in a short time frame you start seeing problems. On a number of occasions I have been forced to contact support to try to get tournaments credited properly and the support I have gotten has been lacking to say the least.
    This paragraph might sound like a rant but I want to emphasize that it is not hyperbole. I've been forced to spend quite literally dozens of hour dealing with customer service. To cut costs, the reps they hire are from Panama where English is not the natural language. As a result you often get really inexplicable responses which make it clear the reps struggle parsing through the finer parts of the language. They latch onto keywords but get confused with what you are saying. This is compounded by the fact they are forced to deal with multiple customers simultaneously. The result is fairly frequent confusion. They will look up the wrong tournament, give errant or irrelevant answers, escalate vague or inadequate tickets, punt you around endlessly to operators who are no more qualified and keep you waiting forever. They will claim you've been credited bonuses you haven't and respond poorly to screenshots proving them wrong. I will show screenshots of bugs in the tournament software and get ignored. I will get told a ticket's been escalated only to follow up days later to learn that a ticket was not escalated and that a ticket will definitely be escalated this time only to follow up again to be told a ticket was not escalated that time either. My emails/tickets are frequently not responded to. Operators seems to be trained to handle common problems but do not work well outside a limited box. Even when I get a response from a "specialist" the responses are liable to be outright wrong or don't really address the issue. The technical people administering the bonuses will insist a bonus has been credited, get baffled when you show a screenshot proving otherwise, and then perhaps weeks later finally contact you with a fix to whatever glitch was responsible only to have the same process start again weeks later. Long story short, there are still a number of tournament finishes which SportsBetting.ag has not and refuses to credit. I have pasted a list below. Ironically the real list is slightly longer than this but SportsBetting.ag is so sloppy I have been occasionally credited prizes I never even earned and took some entries off to compensate.

    Uncredited Tournaments (SportsBetting.ag):
    "2 Hour Daily Freeroll BJ Tournament" 7/18 14th place 3124 chips $200 bonus
    "2 Hour Daily Freeroll BJ Tournament" 7/20 1st place 5275 chips $750 bonus $11 poker
    "4 Hour Daily Freeroll BJ Tournament" 7/22 12th place 3625 chips $200 bonus
    "$25,000 Wednesday 24hr Blackjack Tournament" 7/22 2nd place 8998 chips $3000 bonus
    "2 Hour Daily Freeroll BJ Tournament" 7/24 9th place 1502 chips $100 bonus $11 poker
    "$12,500 Winners Tournament" 7/21 6:00 pm to 7/22 6:00 pm 2nd place 9050 chips $2000 bonus
    "2 Hour Daily Freeroll BJ Tournament" 7/25 8th place 1060 chips $100 bonus $11 poker
    "3 Hour Daily Freeroll BJ Tournament" 7/25 4th place 5850 chips $750 bonus $11 poker
    "$50,000 Free Entry Slot Tournament" (of corresponding weekend) (unconfirmed: top 100 or top 200)
    "2 Hour Daily Freeroll BJ Tournament" 7/27 4th place 1600 chips $200 bonus $11 poker
    "$10,000 Blackjack Tournament" 7/24 12:00 am to 7/28 12:00 2nd place 10500 chips $2000
    "12.5K Free ENTRY Tournament" 7/27 6:00 to 7/28 6:00 pm 9th place 4275 chips $300 bonus + $11
    "$25,000 Wednesday 24hr Blackjack Tournament" 7/29 2nd place 10200 chips $3000 bonus
    "$12,500 Winners Tournament" 7/28 6:00 pm to 7/29 6:00 pm 3rd place 6150 chips $1500 bonus
    "$12,500 Winners Tournament" 8/04 6:00 pm to 8/05 6:00 pm 3rd place 1525 chips $1500 bonus
    "$25,000 Wednesday 24hr Blackjack Tournament" 8/5 5th place 2300 chips $1000 bonus
    "2 Hour Daily Freeroll BJ Tournament" 8/7 10th place 642 chips $100 bonus
    "$10,000 Blackjack Tournament" 8/07 12:00 am to 8/11 12:00 am SB 2259 chips (~$200 bonus)
    "$12,500 Free ENTRY Tournament" 8/11 SB 12th place 1424 chips $200 bonus
    "$50,000 Slots Freeroll" ended 10/27 12:00 am 17th place 1868 chips $500 bonus
    "$10,000 Blackjack Tournament" 11/20 to 11/24 12:00 am 2nd place 6069 chips $2000 bonus
    "$12.5k Free ENTRY Tournament" 11/23 6:00 pm to 11/24 6:00 pm 1st place 5952 chips $3000 bonus
    "$12,500 Winners Tournament" 11/24 6:00 pm to 11/25 6:00 pm 1st place 10750 chips $4000 bonus
    "$25,000 Wednesday 24hr Blackjack Tournament" 11/25 6th place 950 chips $1000 bonus
    "$50,000 Black Friday Slots Tournament" 11/27 10th place 2973 chips $1000 bonus

    Uncredited Finish (BetOnline):
    "$12,500 Winners Tournament" 11/24 6:00 pm to 11/25 6:00 pm 2nd place 9278 chips $2000 bonus

    If you are wondering why I continued playing in tournaments when not all of them had been credited just bear in mind that I had a history of eventually getting finishes credited, sometimes weeks after the fact, after long fights with support. Also there would be streaks where bonuses would once again be credited correctly automatically (sometimes for months straight) even when they weren't being credited at all the week before. I should also point out I was doing quite well playing these tournaments. It made more sense to periodically pay a few dollars to grab some of the low hanging fruit in these tournaments to gain a litmus test if Sportsbetting.ag had resolved whatever issues they were having and would resume paying.
    As for all the uncredited bonuses prior to 8/12/2020 SportsBetting.ag sent me an email openly admitting I should have received those bonuses. However they refused to do anything more than offer a silly $500 consolation prize which I refuse to accept. They claimed all those bonuses would have expired by now and pretended that there was nothing they could do or that this was somehow my fault.
    On another important note, SportsBetting.ag is shorting me another way. They errantly labeled the expiration date of a bonus that I was literally minutes away from completing and was locked in for the max cash out of $2000. Instead the bonus unexpectedly expired. The bonus was clearly stated to expire 11/20/20 yet it expired on the 19th. Rollover was more than 98% complete. Support refuses to do anything despite the screenshots I've showed them.
    I want to make one point clear. I am not seeking revenge and I am not seeking compensation for all the hassle. In the interests of being fair and balanced, I have gotten the sizable majority of the prizes owed me. Both SportsBetting.ag and BetOnline will pay out the cash portion of your balance quickly and easily and both companies do offer some generous promotions. I am not here to demonize either. I just want to be credited what I am owed and feel I have no other option than to take my complaint public to leverage against them the potential loss of reputation. I have screenshots and chat transcripts to back up my claims. If SportsBetting.ag makes right I will retract this posting. However if they don't I think players need to understand that, even though SportsBetting.ag is an "A" rated book on SBR, this could be a good benchmark of how they treat the small handful of players who actually win a lot of money off them. I say this because I suspect this is all stems from the fact that SportsBetting.ag feels I have won too much. I should also point out that if these prizes are not paid me, then a lot of major tournament prizes would have been paid to no one. Even if I have made money playing their tournaments as a whole, since the prizes are fixed, both Sportsetting.ag and BetOnline have gotten a lot more tournament revenues as a result of me playing them than they would have otherwise with no change in the total bonuses paid out.
     

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