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Casino Your Input Please Guts vs casumo

Discussion in 'Casino Forum' started by asadzareef89, Aug 16, 2015.

  1. asadzareef89

    asadzareef89 Guest

    Both are brilliant casinos no doubt, Both are accredited but recently i have been very unlucky almost everywhere with the exception of thrills, lucky247 and lenny

    So between casumo and guts i can only keep playing at one, mind u my rtp% is still quite decent at guts but just never getting close to withdrawing

    Which one would u choose to keep as your weekly casino, i'm more inclined towards guts because of extremely superior customer service and who can 4get a 150 freebie(cash with no wagering) they gave me

    Why guts has superior customer service is because i sent an exact email to both casinos within minutes of each other and both replied around same time but the replies were extremely different which are as follows;

    Nisar (Guts Customer Support)

    7 Aug, 07:37

    ''Hello Asad,

    Thank you for your email. I have taken a look at the matter for you, and your RTP since the month of July (01/07/2015 - 07/08/2015) is 89.77%. In that time frame you have deposited 238.00 GBP and unfortunately not had any withdrawals. However you have received 75.00 GBP in bonuses in total from the casino in that time frame as well, giving you a bonus ratio of 23.96% for July and August so far.

    Please do not hesitate to contact us again should there be anything else we can assist you with. I wish you a nice weekend.

    Kind regards,
    Nisar


    Guts Customer Support''

    ''Hello Mr. Zareef,

    We have received your request, but since we don't have automated calculator for the rtp%, we will calculate this and get back to you a little later.

    Regards,


    Max
    Casumo Ambassador''

    Its been 3 days and i sent a follow up email to casumo and reply was we are looking into it

    I currently make 4-5 deposits a week @casumo and 2-3 at guts so i'd like to keep one

    Also to mention till couple of months ago casumo's support was also very efficient but seems to have gone down a bit

    My choice is guts till now and going to make one last deposit at casumo then give it a break for couple of months but i would love your input

    Source.
     
    asadzareef89, Aug 16, 2015
    #1

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