Casino Roxy Palace Bad Customer Service

In a nutshell guys......

Just got an email offering 50 freespins for a deposit of £20 and wanted to know more, went to the site and found the offer and clicked more info to see the wagering, t & c's, when there credited etc, the page said some sort of error like Im not allowed to view this page, something like that.

So I head to live chat and get through to patty, I explain what I said above and go on a wild goose chase for 20 mins about whether I'm logged in or not, I was told Im not logged in as I was playing my last pennys from another deposit, I explained I am logged in as Im playing thunderstruck! The CS was then basically what I would call "lippy" and just copy and pasted what id already read in the email about the 50 freespins, no wagering info, no time of credit, nothing.

So I said I already know this and the agent spent more time telling me she'd already explained everything i need to know, bloody awful service and just one of those chats were you feel your talking in Swahili. Definately wont go back here out of stubbornness as she really rubbed me up the wrong way.

Just to recap, I asked what is the wagering and when are they credited, that is all! No Roxy for me my laaads

Source.

 

Reptiles ... thanks for the heads-up!

 

I'd be sure to do some research before you create accounts and start playing. Check out this codes of conduct research too for some tips on how to avoid bad customer service etc.

 

and not only they tied your money down with a sly deposit bonus you didnt ask nor sign up for, opt-into or request. If you desposit £200 you have to bet 50 times that…..thats £10,000 before you can take out any money. Yes, basically your money is gone the minute you join these scammers. Not many games count towards the bonus clearing, so your wasting your time. The games constantly cut out. So much so, that my aim was amazingly to get rid of my balance so I could get rid of this disgusting site.

 

In general Roxy Palace casino is really a great one that I suggest all European online casino players looking for somewhere that they can play in comfort from their own homes is a great one to play on

 

Yes, I agree, maybe the customer support was just a new girl - I had a great time in their casino as well